Reset Password

To reset your password, please enter your email address or username below.

Password reset not working? See the Common Problems & Solutions below.

Common Problems & Solutions

There are a few common reasons this may happen:

  • Please check your spam / junk folder
  • Ensure you are using the same email address you used when registering

If you still do not receive the email, it is very likely that you are not yet officially registered for JCP, and therefore do not have an account on the system yet.

What to do instead:

  • Please register on the website rather than resetting a password
  • When registering, make very sure that:
    • Your student number is entered correctly
    • The “u” is lowercase (for example: u12345678)

Incorrect student numbers may result in your account being removed automatically.

This can happen occasionally due to browser session or cookie issues.

What to try:

  • Open the link in the same browser where you requested the reset
  • Make sure cookies are enabled
  • If it still loops:
    • Open a private / incognito window
    • Copy and paste the reset link into the address bar (do not click it)
    • Avoid refreshing the page repeatedly

If the problem persists, please wait a few minutes and try again.

This usually means the website is temporarily busy due to many students accessing it at the same time.

What to do:

  • Wait 10 minutes
  • Close the tab
  • Try again later

Repeated refreshes can make the issue worse for everyone.

If you registered very recently (in the last 24 hours):